An full product image showing the black CLOUD NINE Wide Iron placed horizontally.

Repair Service

Build your order

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A black CLOUD NINE Original Iron hair straightener.

The Original Iron

£79

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A black CLOUD NINE Touch Iron hair straightener on an angle.

The Touch Iron

£79

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The Wide Iron

£79

Total

Repair Service

Name: Repair Service
Brand: Cloud Nine
SKU: REPAIR-ORIGINAL
Price: 79.00 GBP
Availability: InStock

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Out of warranty or encountered accidental damage? Get your style back with our official repair service which is available for Original, Wide and Touch Irons.

£79.00

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Repair Service

✓

The Original Iron

£79

✓

The Touch Iron

£79

✓

The Wide Iron

£79

Total

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Repair Service

A model with head tilted back holding a black CLOUD NINE straightener through black hair.

Get your style back.

We’re committed to giving you your hair tool back whilst saving from landfill. Our official repair service is available for Original, Wide and Touch Irons that have developed a fault outside of their warranty period or encountered accidental damage. The price of our repair service includes a pre-paid label to get your tool back to us, carry out the repair service and the postage back to you. *If your product is un-repairable, we will send you a like for like replacement hair tool.

Image of black postage packaging with a white label with CLOUD NINE address on.

The Repair Proccess

Step One

Once you have completed your purchase of the repair service, you will receive an order confirmation including a link to a pre-paid label. After creating your choice of return, simply package up your tool with your order confirmation email and return it back to our repair team.

Image of black CLOUD NINE iron against fully recyclable packaging.

The Repair Process

Step Two

Once we have received your tool, we will assess the repair. When we have completed the repair service, you will receive an update including new tracking information.If we have been unable to repair your product, you will receive an order confirmation email shortly followed by tracking information. We aim to repair all hair tools within 7 – 10 business days. Your tool will come with a six–month warranty which will be automatically added.

Over300+awards won globally

Awards

Our goal: Unstoppable style. Revolutionary technology. Our products are designed with your hair in mind. It's why we've won over 300 awards and counting.

" Prepare to be the subject of serious hair envy. "

Ideal For: Faulty Irons that are out of warranty

Product Type: The Original, Wide and Touch Iron

Warranty: 6 months

The price includes a pre-paid label to return your Iron to us and the cost for CLOUD NINE to return it to you like new.

The repaired CLOUD NINE hair straightener comes with a new warranty that lasts from the day you buy for 6 months.

For problems within or outside of this warranty period, contact our Customer Experience Team through our Help Centre for advice on next steps.

Next-day delivery is available on all our products*.

Alternatively, select Standard Delivery and your order will typically arrive within 3-4 working days. Standard Delivery is also free on all orders over £60. There is a £2.50 charge for orders under £60.

*Delivery times and charges may change depending on shipping destination and time.

Prefer to collect? We offer a Click & Collect service if you’re not going to be at home for your delivery. Check out our delivery info.

Monogrammed Products** Can be added at checkout. Personalised and delivered within 3-5 working days. Free on all Midnight Collection irons. Monogrammed irons cannot be returned for a refund unless faulty within 45 days.

**Applies to selected irons only.

Recycling We'll recycle your old styling tools for free, whatever the brand, whatever the condition, with the industry’s first styling tool recycling programme. Find out how to recycle with CLOUD NINE.

Returns 45-day full refund policy on all products, restrictions apply to personalised products. Read our full Returns Policy.

Warranty

All CLOUD NINE products come with a standard warranty that lasts for one year. If you buy directly from our website, you'll automatically benefit from a three-year warranty on selected products*.

An issue within the warranty period? We'll repair or replace your product for free. For problems outside of warranty, contact our Customer Experience Team through our Help Centre for advice on the next steps. Please note that if you haven’t registered your Iron or Wand for an extended warranty, we can't honour the extended warranty.

*Excludes The Original Cordless Iron which has only a 1-year warranty and a 6-month warranty for the battery.