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Personalised products are ineligible for return unless faulty.

Your CLOUD NINE styling tool will live a long life if you take care of how you store it. Only put your hair straighteners or curling wands away when the plates are cool and keep the plug away from the plates and barrels as this can cause scratches. Your tool should be fully cooled after usage and stored using the protective guard. We recommend you do not wrap the cord around the tool.

All CLOUD NINE products come with a standard warranty that lasts from the day you buy for one year. You can extend Iron and Wand* warranties by three years if you register your product within 14 days of purchase.

An issue within the warranty period? We'll replace or repair your product for free. For problems outside of warranty, contact our Customer Experience Team through our Help Centre for advice on next steps. Please note that if you haven’t registered your Iron or Wand for extended warranty, we can't offer free replacements or repairs.

*Excludes The Original Cordless Iron which has only a 1 year warranty and a 6 month warranty for the battery.

Mainland UK Next-Day Delivery is £2.95 on all orders. All Next Business Day Delivery orders must be placed before 9.00pm, Monday - Friday, excluding English Bank Holidays. Orders placed before 9.00pm on Friday will be delivered on Saturday, orders placed after 9.00pm on Friday, throughout the weekend and until 9.00pm on Monday will be delivered on Tuesday. Delivery restrictions may apply for Scottish Highlands, Channel Islands and Northern Ireland.*Standard Delivery is free on all orders over £60 and orders typically arrive within 2-3 working days.

We care for more than just your hair, we care for the planet too. Our Iron Recycling Service is completely free of charge for UK customers, and we recycle ALL straightening Irons, regardless of brand or purchase point. For more information on CLOUD NINE sustainability, take a look at our page.