Luxury Heat Resistant Mat

Next-day delivery is available on all our products*. 

Alternatively, select Standard Delivery and your order will typically arrive within 3-4 working days. Standard Delivery is also free on all orders over £60. There is a £2.50 charge for orders under £60. 

*Delivery times and charges may change depending on shipping destination and time.

Prefer to collect? We offer a Click & Collect service if you’re not going to be at home for your delivery. Check out our delivery info.

Monogrammed Products** Can be added at checkout. Personalised and delivered within 3-5 working days. Free on all Midnight Collection irons. Monogrammed irons cannot be returned for a refund unless faulty within 45 days. 

**Applies to selected irons only.

Recycling We'll recycle your old styling tools for free, whatever the brand, whatever the condition, with the industry’s first styling tool recycling programme. Find out how to recycle with CLOUD NINE.

Returns 45-day full refund policy on all products, restrictions apply to personalised products. Read our full Returns Policy.

Warranty 

All CLOUD NINE products come with a standard warranty that lasts for one year. If you buy directly from our website, you'll automatically benefit from a three-year warranty on selected products*.

An issue within the warranty period? We'll repair or replace your product for free. For problems outside of warranty, contact our Customer Experience Team through our Help Centre for advice on the next steps. Please note that if you haven’t registered your Iron or Wand for an extended warranty, we can't honour the extended warranty.

*Excludes The Original Cordless Iron which has only a 1-year warranty and a 6-month warranty for the battery.